Help centre

Troubleshooting and FAQ

Short answers to the questions drivers ask most.

Does Proskopo brake, steer or avoid collisions?

No. It draws the road and gives approximate warnings. It never controls the vehicle, and you remain responsible for driving.

Does it need a connection?

No. Live View, warnings and Dash Cam recording work offline. Only backup and sync need a connection.

Why does it say "Low camera confidence" or VIS POOR?

The camera can't see the road well: glare, darkness, rain, a dirty lens, a mount pointing too far up or down, or no road in view. Warnings may be late or missing until it clears.

Distances look wrong.

Recalibrate while parked, especially after moving the mount. Distances are estimates from one camera and are least reliable far away and on hills.

The lane warning fires when I change lanes.

Proskopo can't see your indicator, so a deliberate lane change can look like a drift.

Why are there no warnings while Dash Cam records?

The camera either records or detects, never both. Switch back to Live View for warnings.

The phone gets hot.

Detection slows down as the phone warms and pauses if it gets too hot, then resumes. Keep the phone out of direct sun and away from heater vents.

A saved clip hasn't backed up.

Backup needs Pro and backup turned on in the app. By default uploads wait for Wi-Fi — the app shows WAITING FOR WI-FI until you're connected.

Can I give a clip to my insurer?

You can download any backed-up clip. It's raw camera video with nothing drawn on top, not certified or evidence-grade footage.